CarPartsMadeira

Terms of Service

The rules that apply when you request a quote, place an order, or pay for a part through CarPartsMadeira.

Last updated: 17 March 2026

These Terms of Service govern the use of carpartsmadeira.com and the sourcing, procurement, payment, and delivery services offered through it.

By using the website, requesting a quotation, placing an order, or making payment, you agree to be bound by these Terms.

Service provider

livesysx OU

Registry code: 14744997

VAT number: EE102337053

Kaunase pst 34-15, Tartu linn, Tartu linn, Tartu maakond 50706, Estonia

info@carpartsmadeira.com

+372 56706926

1. Service Provider

These Terms of Service ("Terms") govern the use of carpartsmadeira.com ("Website") and the services and transactions offered through it ("Service").

The Service is provided by:

  • livesysx OU
  • Registry code: 14744997
  • VAT number: EE102337053
  • Registered address: Kaunase pst 34-15, Tartu linn, Tartu linn, Tartu maakond 50706, Estonia
  • Email: info@carpartsmadeira.com
  • Phone: +372 56706926
  • Support language: English; written Portuguese support may be available at the Service Provider's discretion.

By using the Website, requesting a quotation, placing an order, or making payment, you ("Customer") agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Website or the Service.

2. Scope of the Service

CarPartsMadeira provides an automotive parts sourcing and procurement service focused on deliveries to Madeira.

The Service may include:

  • a) locating a requested automotive part from third-party suppliers;
  • b) verifying available references, including OEM numbers or equivalent cross-references;
  • c) obtaining pricing, availability, and estimated delivery times;
  • d) arranging purchase, collection, shipping, and delivery;
  • e) where applicable, supplying the sourced part to the Customer.

CarPartsMadeira is not a conventional e-commerce store with standing inventory. Parts are generally sourced on demand in response to a Customer request.

Unless expressly stated otherwise in the quotation or invoice, the Service Provider does not manufacture parts and is not the original producer of the goods.

3. Customer Categories

These Terms apply to both:

  • Consumers: natural persons acting for purposes outside their trade, business, craft, or profession.
  • Business Customers: persons or entities acting in the course of trade, business, craft, or profession.

Where a clause applies only to Consumers or only to Business Customers, that is stated expressly.

If a Customer provides a business name, VAT number, workshop details, or places an order in the course of commercial activity, the Service Provider may treat that Customer as a Business Customer, unless clearly proven otherwise.

4. How the Service Works

The Service generally operates as follows:

  • a) The Customer submits a request for a part and provides vehicle details and, where available, an OEM part number or equivalent reference.
  • b) The Service Provider reviews the request, identifies potential suppliers, and issues a quotation.

c) The quotation may include some or all of the following:

  • part price;
  • sourcing or service fee;
  • shipping or transport charges;
  • estimated delivery time;
  • VAT treatment;
  • part condition (for example: new, aftermarket, refurbished, used);
  • any notable limitations or disclosures.

d) The Customer may accept or decline the quotation.

e) A binding contract is formed only when both of the following have happened:

  • the Customer accepts the quotation; and
  • full payment is received by the Service Provider.

f) After contract formation, the Service Provider begins sourcing, procurement, and/or delivery arrangements.

5. Quotations and Contract Formation

All quotations are non-binding until accepted and paid.

Unless stated otherwise in writing, quotations are valid for 48 hours from issue.

The Service Provider may withdraw, revise, or refuse any quotation before contract formation, including where supplier price changes, the part becomes unavailable, shipping costs change, the supplied vehicle information is incomplete or inconsistent, or there is reason to suspect fraud, abuse, or unreasonable risk.

No obligation arises until both quotation acceptance and full payment have been received.

Acceptance may be made through the Website, email, WhatsApp, or another written channel accepted by the Service Provider.

6. Part Identification and Customer Responsibility

The Customer is responsible for providing accurate and complete information, including:

  • vehicle make, model, year, engine, VIN where relevant;
  • OEM part number or equivalent reference, where available;
  • delivery details;
  • any urgency or special requirements.

The Service Provider may assist with reference checking and cross-validation, but the Customer remains responsible for final confirmation of suitability, especially where multiple fitments exist, the part has variants, the vehicle has been modified, or the Customer requests a part without OEM confirmation.

Where the Service Provider sends a part reference, OEM number, cross-reference, photo, or description for confirmation and the Customer confirms it in writing, the Service Provider may rely on that confirmation.

The Service Provider does not guarantee fitment beyond the reference, description, and compatibility information reasonably available at the time of sourcing.

7. Pricing, VAT, and Payment

7.1 General Pricing

All prices are quoted in Euro (EUR).

Each quotation or invoice will state the price structure applicable to that transaction, including, where relevant:

  • service fee;
  • part cost;
  • shipping costs;
  • VAT treatment;
  • any additional unavoidable charges.

7.2 VAT

VAT treatment depends on the legal nature of the transaction, the Customer category, the place of supply, and applicable EU and local tax rules.

Accordingly:

a) Business Customers (B2B): Where lawful and properly documented, cross-border intra-EU VAT treatment, including reverse-charge treatment, may apply. The Customer must provide a valid VAT number and any information reasonably requested for verification.

b) Consumers (B2C): Where VAT is legally chargeable, the quotation or checkout summary presented to the Consumer will show the total amount payable including applicable VAT and mandatory charges.

c) The Service Provider reserves the right to adjust VAT treatment where required by law, including where:

  • the Customer status changes;
  • VAT information is invalid;
  • a threshold or registration rule becomes applicable;
  • the transaction structure requires different treatment.

7.3 Payment Terms

Full payment in advance is required unless the Service Provider expressly agrees otherwise in writing.

No sourcing, purchasing, or dispatch arrangement will begin until cleared payment is received.

7.4 Payment Methods

The Service Provider may accept payment by:

  • bank transfer (including SEPA);
  • Wise;
  • card payment through Stripe;
  • any other method displayed on the Website or approved in writing.

No unlawful payment-method surcharge will be applied where prohibited by applicable law.

8. Delivery and Estimated Timing

Any delivery time provided is an estimate only.

The Service Provider will use reasonable efforts to meet the estimated delivery time but does not guarantee a delivery date unless expressly agreed in writing.

The Service Provider is not liable for delays caused by:

  • suppliers;
  • carriers;
  • customs;
  • weather;
  • public authorities;
  • force majeure;
  • incomplete or incorrect Customer information.

Delivery will be made to the address provided by the Customer. The Customer is responsible for ensuring that the address and contact details are correct and complete.

Risk of loss or damage passes in accordance with applicable law and the agreed delivery arrangement.

9. Inspection on Delivery

The Customer should inspect the delivered goods as soon as reasonably possible after receipt.

The Customer must report any of the following within 48 hours of delivery:

  • visible shipping damage;
  • obvious delivery errors;
  • missing items;
  • obvious mismatch between the delivered item and the confirmed quotation.

Reports must be made to info@carpartsmadeira.com and should include photographs of:

  • the outer packaging;
  • labels;
  • the delivered part;
  • the issue complained of.

This 48-hour reporting period is intended for visible transport and delivery issues only.

For Consumers, failure to report within 48 hours does not by itself remove any mandatory statutory rights relating to lack of conformity or defective goods.

10. Condition of Parts

Parts may be supplied as:

  • new;
  • aftermarket;
  • refurbished;
  • used.

The applicable condition will be stated in the quotation where reasonably possible.

10.1 Used Parts

Used parts have had prior service life and may show:

  • cosmetic wear;
  • age-related marks;
  • dirt, oxidation, patina, or surface imperfections;
  • normal signs of removal, storage, and transport.

Such characteristics do not by themselves constitute a defect.

Unless expressly stated otherwise, used parts are sold based on the description, reference, and condition reasonably available at the time of sourcing.

10.2 No Installation Guarantee

The Service Provider does not perform installation and is not responsible for:

  • installation quality;
  • coding, calibration, programming, or adaptation;
  • workshop diagnosis errors;
  • labor costs;
  • removal or reinstallation costs.

The Customer is responsible for ensuring that installation is carried out properly by a qualified person.

11. Consumer Rights, Withdrawal, and Cancellation

This Section 11 applies only to Consumers.

11.1 Statutory Rights Preserved

Nothing in these Terms removes or limits any mandatory rights a Consumer has under applicable law.

11.2 Service Performance Before the End of the Withdrawal Period

Where the contract includes a sourcing or procurement service and the Consumer asks the Service Provider to begin performance before the end of the statutory withdrawal period, the Consumer expressly requests immediate performance of the service.

If the Consumer later exercises a valid statutory right of withdrawal before the service has been fully performed, the Consumer must pay for the portion of the service already performed, to the extent permitted by law.

11.3 Fully Performed Services

If the service has been fully performed before the end of the withdrawal period, and the Consumer expressly requested such performance and acknowledged that the withdrawal right may be lost once the service is fully performed, the withdrawal right is lost to that extent, as permitted by applicable law.

11.4 Goods

Where the transaction includes the supply of goods to a Consumer, any right of withdrawal applies only to the extent required by mandatory law.

The Service Provider does not rely on blanket exclusions unless a specific legal exception clearly applies.

11.5 Consumer Cancellations Before Procurement

If the Consumer cancels before the Service Provider has placed the order with a third-party supplier or otherwise incurred non-recoverable sourcing costs, the Service Provider may cancel the order and refund the amount paid, less any lawfully chargeable amount for services already performed.

11.6 Consumer Cancellations After Procurement Has Begun

Once the Service Provider has placed the order with a third-party supplier, committed shipping, or otherwise incurred non-recoverable external costs at the Consumer's request, cancellation may no longer be possible, or only partial reimbursement may be available, subject always to mandatory consumer law.

12. Consumer Conformity Rights and Used Goods

This Section 12 applies only to Consumers.

If goods delivered to a Consumer are defective, misdescribed, or otherwise lack conformity under mandatory law, the Consumer is entitled to the remedies provided by applicable law.

For used movable goods, the Consumer expressly agrees that, to the extent permitted by applicable law, the legal conformity period is reduced to 1 year from delivery.

This reduction applies only to used goods and does not apply where mandatory law requires a longer period.

The Consumer must notify the Service Provider of any conformity issue within a reasonable time after discovery and provide reasonable evidence of the issue.

The Service Provider may require the Consumer not to use the goods further and to make the goods available for inspection, return, testing, or expert review.

13. Business Customer Terms

This Section 13 applies only to Business Customers.

13.1 No Consumer Rights

Business Customers are not entitled to consumer protection rules, including consumer withdrawal rights, unless mandatory law expressly provides otherwise.

13.2 Cancellation

A Business Customer may cancel an order without charge only before the Service Provider has placed the order with the supplier or otherwise committed external costs.

After procurement has begun, cancellation is not possible unless the Service Provider agrees otherwise in writing.

13.3 Inspection and Notification

A Business Customer must inspect the goods promptly upon delivery and notify the Service Provider without undue delay of any:

  • visible damage;
  • shortages;
  • wrong item delivered;
  • obvious defect.

Failure to notify visible issues within 48 hours may be treated as acceptance of the delivery as to such visible issues.

13.4 No Additional Warranty

Unless expressly stated in writing, the Service Provider gives no contractual warranty to Business Customers beyond:

  • delivery of the agreed reference or equivalent item where stated;
  • transfer of any warranty or claim rights the supplier has granted and that are lawfully transferable.

13.5 Fitment Responsibility

Business Customers, including garages, workshops, resellers, and fleet operators, are solely responsible for verifying compatibility and end-use suitability.

14. Refunds and Replacements

14.1 Refund or Replacement May Be Offered Where

Subject to these Terms and mandatory law, the Service Provider may offer a refund, replacement, re-supply, or other reasonable remedy where:

  • the wrong part was delivered;
  • the delivered part does not match the confirmed reference or materially described condition;
  • the goods were damaged in transit and the claim is properly documented;
  • the Service Provider cannot source the part after receiving payment.

14.2 Exclusions

No refund is due solely because:

  • the Customer changed their mind;
  • the Customer or installer misdiagnosed the issue;
  • the wrong part was chosen based on incorrect Customer information;
  • a used part shows normal wear consistent with its age and condition;
  • installation, coding, or programming was unsuccessful due to external reasons not caused by a mismatch in the supplied part.

14.3 Method and Timing

Accepted refunds will be made using the original payment method where reasonably possible, within a reasonable period and, where mandatory law applies, within the legally required timeframe.

15. Limitation of Liability

To the maximum extent permitted by law, the Service Provider's total liability arising out of or in connection with a single order shall not exceed the total amount actually paid by the Customer for that order.

The Service Provider is not liable for:

  • indirect or consequential loss;
  • loss of profit, revenue, business, goodwill, or opportunity;
  • vehicle downtime;
  • towing, storage, rental, or replacement vehicle costs;
  • workshop labor, diagnostic, coding, programming, fitting, or removal costs;
  • loss caused by delayed delivery where the delay was outside the Service Provider's reasonable control;
  • damage caused by incorrect installation, misuse, or continued use after a fault was or should have been detected.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

For Consumers, this Section applies only to the extent permitted by mandatory law.

16. Supplier Dependence and Third Parties

The Service Provider relies on third-party suppliers, marketplaces, carriers, and logistics providers.

The Service Provider is not responsible for the independent acts or omissions of such third parties except to the extent liability cannot be excluded under applicable law.

The Service Provider may pass through or assign to the Customer any claim, warranty, or recovery right it has against a supplier or carrier where appropriate.

17. Intellectual Property

All Website content, including text, graphics, branding, layout, logos, and original materials, is owned by or licensed to the Service Provider and is protected by applicable intellectual property laws.

No content may be copied, reproduced, republished, distributed, or commercially exploited without prior written permission, except as permitted by law.

18. Data Protection

The processing of personal data is governed by the Service Provider's Privacy Policy.

The Service Provider processes personal data in accordance with applicable data protection law, including the General Data Protection Regulation (EU) 2016/679 ("GDPR"), as applicable.

Personal data may be processed for purposes including:

  • responding to part requests;
  • issuing quotations;
  • processing orders and payments;
  • arranging delivery;
  • customer communication;
  • fraud prevention;
  • legal and accounting compliance.

19. Complaints and Alternative Dispute Resolution

The Service Provider encourages Customers to first contact info@carpartsmadeira.com.

The Service Provider will try to resolve complaints in good faith and within a reasonable time.

If the Customer is a Consumer and resides in Portugal, the Customer may have access to consumer alternative dispute resolution mechanisms under Portuguese law.

Information about consumer alternative dispute resolution in Portugal is available through the Portuguese justice authorities.

Where legally applicable, complaints submitted through the competent electronic complaints channel or legally required complaint mechanism will be handled in accordance with applicable law.

Nothing in this Section prevents either party from bringing a matter before a competent court where lawful and necessary.

20. Governing Law and Jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Republic of Estonia, excluding its conflict-of-law rules.

If the Customer is a Consumer resident in another EU Member State, including Portugal, nothing in these Terms deprives that Consumer of the mandatory protections granted by the law of the country in which the Consumer habitually resides, where such protections apply under Regulation (EC) No 593/2008 ("Rome I").

Subject to mandatory law, the courts of Estonia shall have jurisdiction over disputes arising out of or in connection with these Terms.

21. Force Majeure

The Service Provider is not liable for failure or delay in performance caused by events beyond its reasonable control, including:

  • war;
  • civil unrest;
  • fire;
  • flood;
  • epidemic or pandemic;
  • carrier disruption;
  • supplier shutdown;
  • cyberattack;
  • government action;
  • import/export restrictions;
  • strikes or labor disputes;
  • severe weather.

Where such an event occurs, the affected obligations are suspended for the duration of the event, to the extent reasonably necessary.

22. Changes to These Terms

The Service Provider may update these Terms from time to time.

The latest version will be published on the Website with the updated date.

Changes do not apply retroactively to already confirmed and paid orders unless the law requires otherwise or both parties expressly agree.

23. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Any invalid provision shall be interpreted, limited, or replaced to the minimum extent necessary to make it valid and enforceable while preserving its commercial purpose as far as possible.

24. Entire Agreement

These Terms, together with the accepted quotation, invoice, and any express written order-specific terms issued by the Service Provider, form the entire agreement between the parties in relation to the relevant order.

In the event of conflict, the following order of precedence applies:

  • written order-specific terms in the quotation or invoice;
  • these Terms;
  • general Customer purchase terms, which are excluded unless expressly accepted in writing.

25. Contact Information

For requests, support, complaints, or legal notices, contact:

  • livesysx OU
  • Kaunase pst 34-15, Tartu linn, Tartu linn, Tartu maakond 50706, Estonia
  • Registry code: 14744997
  • VAT number: EE102337053
  • Email: info@carpartsmadeira.com
  • Phone: +372 56706926
  • Website: https://carpartsmadeira.com